Support

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The CaseDriver platform supports current versions of the following browsers on Windows, Mac OS, iOS and Android operating systems.    Set up Instructions for each browser are below.

• Google Chrome
• Apple Safari
• Mozilla Firefox
• Microsoft Edge
• Microsoft Internet Explorer 11

 CaseDriver requires the use of JavaScript. Some firewalls and high-security environments disable JavaScript. 

CaseDriver authenticated DataPages require third-party cookies to be enabled. If you are using a browser with third-party cookies disabled or cross-site tracking prevention enabled, you cannot log in to CaseDriver applications or may have issues filtering data in reports. In this case, a default CaseDriver system message will be displayed to notify you of the issue. 

 Google Chrome

1. Go to Customize and control Google Chrome in the top right corner, and click Settings.
2. Go to Privacy and security.
3. Click Cookies and other site data. Select the Allow all cookies radio button

Safari on MacOS 

1. Go to Safari -> Preferences and click Privacy.
2. Uncheck the following options:
   • Prevent cross-site tracking
   • Block all cookies

Safari on iOS (iPhone & iPad) 

1. Go to Settings -> Safari.
2. Under Privacy and Security, turn off the following options:
   • Prevent Cross-Site Tracking
   • Block All Cookies

Mozilla FireFox 

1. Go to the Open menu in the top right corner, and click Privacy Protections.
2. Under Enhanced Tracking Protection, click Go to Privacy Settings.
3. Select the Standard or Custom radio button. If the Custom option is selected, do not select All third-party cookies or All cookies.

Microsoft Edge 

1. Go to Settings and more in the top right corner, and click Settings.
2. Click Site permissions -> Cookies and site data. Set the following options:
   • Enable Allow sites to save and read cookie data (recommended).
   • Disable Block third-party cookies.

Microsoft Internet Explorer 11  

1. Go to Tools in the top right corner, and click Internet options.
2. In the Privacy tab, click Advanced.
3. Select Accept under Third-party Cookies.
4. Click OK.

• Open Outlook.
• On the File tab, choose Options > General.
• Under Start up options, select the Make Outlook the default program for E-mail, Contacts, and Calendar check box.
• Click OK.
• Follow instructions below for setting up Default Email App

• Open Windows Start Menu
• Select Settings
• Scroll down and Select Apps
• Choose Default Apps in left menu
• Find Email at top of list and Select Outlook as default app

• Open Windows Start Menu
• Select Settings
• Select Apps in the left margin
• Choose Default Apps in list that appears
• Under "Set defaults for applications" type Outlook
•  A new dialogue will appear for Outlook
• Under "Set default file types or link types" you will see 3 sections:  .eml; .wdseml and MAILTO.
• In the .eml section make sure Outlook is listed
• In the MAILTO section make sure Outlook is listed
• In the "How do you want to open this" window that pops up, select Outlook
• Click OK

• Open your Chrome Browser and go to Settings
• On the left open Privacy and Security
• In the panel on the right under Privacy and Security select Site Settings
• Click on Additional Permissions
• Click on Protocol Handlers
• In Protocol Handlers, switch this setting to ON:  "Allow sites to ask to become default handlers for protocols (recommended"
• Now, sign into your Gmail account using Chrome Browser
• On the far right of URL address bar you will see the star icon for creating bookmarks.  Look to the left of the star icon to see the handler icon (resembles shape of an eye).
• Click on the handler icon
• A dialogue box will  appear.  Choose "Allow" and click Done
• Open Windows Start Menu
• Select Settings
• Select Apps in the left margin
• Choose Default Apps in list that appears
• Click on Email and choose Google Chrome as the default

•  Open Finder > Applications 
•  Select Mail 
•  Select Mail > Preferences 
•  On the General tab, in Default email reader, select Microsoft Outlook