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Site Content

SYSTEM REQUIREMENTS

SETUP DEFAULT EMAIL CLIENT

SETUP DEFAULT EMAIL CLIENT

Learn how to set up your browsers on your desktop and mobile devices.  This will ensure you are always able to log in.

Learn How

SETUP DEFAULT EMAIL CLIENT

SETUP DEFAULT EMAIL CLIENT

SETUP DEFAULT EMAIL CLIENT

CaseDriver has email links throughout the system that require you to have already set up a Default Email App or Email Client in your operating system.  

Learn How

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SETUP DEFAULT EMAIL CLIENT

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System requirements

SUPPORTED BROWSERS

The CaseDriver platform supports current versions of the following browsers on Windows, Mac OS, iOS and Android operating systems.    Set up Instructions for each browser are below.

  • Google Chrome
  • Apple Safari
  • Mozilla Firefox
  • Microsoft Edge
  • Microsoft Internet Explorer 11

JAVASCRIPT

 CaseDriver requires the use of JavaScript. Some firewalls and high-security environments disable JavaScript. 

SESSION COOKIES

CaseDriver authenticated DataPages require third-party cookies to be enabled. If you are using a browser with third-party cookies disabled or cross-site tracking prevention enabled, you cannot log in to CaseDriver applications or may have issues filtering data in reports. In this case, a default CaseDriver system message will be displayed to notify you of the issue. 

HOW TO ENABLE YOUR BROWSER

 Google Chrome

  1. Go to Customize and control Google Chrome in the top right corner, and click Settings.
  2. Go to Privacy and security.
  3. Click Cookies and other site data. Select the Allow all cookies radio button

Safari on MacOS 

  1. Go to Safari -> Preferences and click Privacy.
  2. Uncheck the following options:
    • Prevent cross-site tracking
    • Block all cookies

Safari on iOS (iPhone & iPad) 

  1. Go to Settings -> Safari.
  2. Under Privacy and Security, turn off the following options:
    • Prevent Cross-Site Tracking
    • Block All Cookies

Mozilla FireFox 

  1. Go to the Open menu in the top right corner, and click Privacy Protections.
  2. Under Enhanced Tracking Protection, click Go to Privacy Settings.
  3. Select the Standard or Custom radio button. If the Custom option is selected, do not select All third-party cookies or All cookies.

Microsoft Edge 

  1. Go to Settings and more in the top right corner, and click Settings.
  2. Click Site permissions -> Cookies and site data. Set the following options:
    • Enable Allow sites to save and read cookie data (recommended).
    • Disable Block third-party cookies.

Microsoft Internet Explorer 11  

  1. Go to Tools in the top right corner, and click Internet options.
  2. In the Privacy tab, click Advanced.
  3. Select Accept under Third-party Cookies.
  4. Click OK.

Set Up Default Email

Microsoft Outlook 365 - Default Email Client

  • Open Outlook.
  • On the File tab, choose Options > General.
  • Under Start up options, select the Make Outlook the default program for E-mail, Contacts, and Calendar check box.
  • Click OK.
  • Follow instructions below for setting up Default Email App

Microsoft Outlook 365 - Default Email App

  • Open Windows Start Menu
  • Select Settings
  • Scroll down and Select Apps
  • Choose Default Apps in left menu
  • Find Email at top of list and Select Outlook as default app


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