CLIENT INTAKE MEETING - CIM

---

Enter Client into CaseDriver 

• Confirm client is not already entered and just not assigned to you

Prepare the Folders and Documents

• Got to your File Explorer on your computer and open the attorney's Clients folder 
• If no folder exists, create client folder in Attorney's Clients folder
• Naming Convention:  Rubble, Barney OR Flintstone, Fred & Wilma 
• Copy Client Folder Template into the new folder
• Look for any documents that may have been sent or uploaded by the firm
• Move any documents into respective folders using the Documents guidelines
• Follow instructions on Case Tab - Client Documents to create Dropbox link for  "View All Client Documents" button
• Follow instructions on Case Tab - Client Documents to create Unique Client Portal link

Enter Client into RingCentral Contacts

• Synchronize your contacts to be sure the client isn't already entered
• Select Contacts in left menu
• Select Add Client icon to the right of the filter window.  Be sure not to select "Add" in the quick contacts section
• Enter the First Name then Last Name.  Enter the attorneys initials in parenthesis after the last name.  Example: Fred Flintstone (MS)
• Enter the phone number only
• If the option is available, be sure to select Google (default) as the Source

Before Meeting Preparation

• If possible 1-5 Days Before the CIM send email template "CIM Pending - Intro & Links" - be sure the unique portal link is populated in the email
• Send text alerting client to the email
• Few minutes before meeting send text template "Intro Before CIM Call"
• Check for any last minute documents received just prior to the meeting.  Look in the client's portal, the attorney's Drop New Docs Here folder and the inbox for documents@casedriver.com

Client Address 

• Before using the Intake Form, click on Client Information to either enter or confirm the home address.  Be sure to enter the 2 letter abbreviation for the state

Intake Form Reminders

• Complete EACH question.  
• If unsure about prior filing, use the Pacer Case Locater Link.  Save the search results using the Snipping Tool.  Name the screen capture as follows:  Prior BK - 2019 or Prior BK - None.  Place the image into the Due Diligence folder. 
• After confirming the address and Zip, select the court from the court dropdown on the Case Tab.  You can find the correct court using the link next to the Zip Code on one of two submenus on the Client Tab:  Client Information or Client Intake Form.  After copying the Zip to your clipboard, click the Locate Court link.  Enter the Zip into the field in the top right corner of the page that appears.  
• If any of the 4 urgent Creditor Activities are selected, save the data using the Submit button at the bottom.  Then go to the Case Tab to check Urgent Relief Needed and indicate the urgency and deadline.  If the urgency is Court Appearance, only select Urgent if a judgment or hearing is imminent.  Use your discretion to determine urgency.  Return to the Intake Form.
• Use the Vehicle notes sections to enter mileage and insurance expense
• Only use the KBB or NADA links if the value is a pressing red flag
• Enter Net check amount in the Notes Regarding Income
• As soon as you enter the SSN and DOB, scroll to the bottom and click Submit.  
• Click on Submit often to preserve data
• View the State Median Income Tables and share the data with the client
• Under Case Strategy use only liberal estimates regarding timing of the case if no emergency is pressing.
• Save the data by clicking Submit.  DO NOT forget to click Submit several times during the interview to preserve the data.  

Credit Report

• Open Bestcase
• Use the CreditReport or Isaacs Bestcase to purchase the Credit Report
• Enter your CaseDriver email address in the client email field and enter your CaseDriver phone number in the phone field.  
• Click on Client Authorization
• Unselect all of the boxes to decline solicitations
• Save the PDF of the Credit Report into the Due Diligence folder.  Name the file "Credit Report"
• Go to the Case Tab Case Documents section and select Credit Report under the Prep Docs, then save your data.

No-Show Clients

• If the client does not join for the scheduled meeting, use the no-show text that is found on the Texting tab to send them a message inviting the new meeting.
• Send the attorney an email and a text right away letting them know the client failed to appear.

Client Intake Form

• CLICK SUBMIT to preserve the data.  
• Scroll to the top and hover over the blue link entitled the same as this example:  "Secure Link - Review & Sign - Flintstone, Fred"
• Right Click and select Copy Link Address from the menu
• Use RingCentral to text the client the form.  
• Type into the Text field:  "Intake Form:" then paste the link and send.
• Coach the client to read the data and scroll to the bottom.   Tell them to sign in the signature block, enter the date and print their name.  
• If the case is joint, and the two parties are present, ask them to sign side by side.

Statement of Financial Affairs Form

• Allow client to complete this form while you are getting the credit report completed
• Open the SOFA Intake Form at the bottom of the Client Tab sub-menu.  
• Right click on the "Secure Link for Fred Flintstone" text.  Copy the link address
• Paste into a new text after typing "Financial Affairs:"      
• If the case is joint, and the two parties are present, ask them to sign side by side.

After the Client signs the CIF and the SOFA

• Refresh your browser and reopen the forms.  Scroll to the bottom to confirm the signature was captured.  If it is not, ask the client to sign and submit again.
• If the signature is captured, scroll to the top and click on "Download PDF"  
• Wait for the form to render then click on the Download PDF link at the top of the form.  
• Use the browser's download function to save the document in the client's root folder.  There is no need to rename the file.  CaseDriver names it for you.
• Save BOTH the signed CIF and SOFA

Other Texts and Links

• Send the link for the CCC in an additional text typing "Online Course:" onto the text before pasting the link.                                                                                                                                                                                                                                          

•  Use the "CIM Completed - Document List and Links" template on the Client Information sub-menu
• Confirm the content of the email comports with the information you learned in the CIM.  Add any lines of data for unique documents you determine may be needed, such as title deeds, divorce decrees, trust documents, lease agreements, etc.
• CONFIRM you are using the appropriate attorney signature line
• Confirm the client's portal link is populated in the email.
• Copy the email and paste it into the Notes using the "EMAIL Client" note type
• Attach the Credit Report to the email
• Add the attorney's address to the CC
• Add email@casedriver.com to the CC
• Send the Email

• Go to the Case Tab.  Check the CIM Conducted box on the Case tab, enter the date and chose your name from the dropdown.  
• Change the Case Status from New to Prep
• On the Case Tab check the boxes under Client Documents indicating you have collected the Signed CIF, SOFA and the Credit Report
• Save Changes